Help and Support
tools to get you up and running quickly
You want to get into Alight quickly — build your model and analyze the results. We jumpstart the process with a basic set of tools that are interactive with Alight Planning and tailored to individual learning styles:
Education
- Help System & Manual — step-by-step instructions addressing modeling concepts and Alight tools
- White papers for understanding concepts and foundations
Support
- Live tech support for installation and bug reporting
Alight Customer Center
online resources provide quick answers
If you want comprehensive training on feature sets, software updates, and access to the growing library of best practices, then the Alight Customer Center is the answer. The Customer Center is a special "customers only" section of the Alight web site which provides access to a wide array of additional resources, including the following:
Education
- Alight KnowledgeBase — a growing library of best practices, solutions, and tricks and tips
- Alight Forum — online Q&A with Alight experts, consultants and peers
Your login and password for the Alight Customer Center is issued with your product key or directly to the Administrator for Corporate customers.
Annual Service Agreement
continuing updates and upgrades
Alight offers an Annual Service Package which gives you access to all the latest updates and new version releases available through the term of your subscription. Service Package subscriptions can be renewed annually.
With an Annual Service Package in place, updates can be accessed from within Alight Planning. If an update is available, you will be asked if you want to download and install it now. If you click OK, Alight Planning will close,and the latest update will download and install automatically. When the installation is complete, you can relaunch Alight Planning.
Modeling and Implementation Support
If you need help with a modeling problem, or you simply want someone else to build your model so you can focus on the assumptions and analysis, Alight and our certified partners provide fee-based consulting services.
All consultants are planning and modeling gurus who know Alight Planning in-depth and have been in the trenches building financial plans for large and small companies.
Modeling support can be as simple as you sending a model file to one of our consultants with a description of the problem. The consultant creates an example solution with your plan file and then "hands off" the solution to you live over the internet.
Alight and its consulting partners also do full systems integration projects. Deliverables for expanded projects typically include:
- Scoping the project and developing a project plan
- Building a planning model including setting up structures, linking and calculations
- Building an actuals model including scoping sources, mapping, linking and calculations
- Setting up import and maintenance procedures
- Setting up reports: budget interfaces, rolling forecasts, plan comparisons and key measures
- Admin and user training
Hourly support is also available for simpler modeling questions.
For Alight Planning customers, consulting support is also available to help set up multiple user privileges and processes.
The billing rate for Alight's in-house consultants is $200 per hour. Alight's certified consultants set their own rates.
Alight Bootcamp
Become an Alight expert on a fast track. The Alight Bootcamp is four sessions of 'sweaty palms' immersion, all hands-on with 75 exercises.
Instructors are finance and modeling experts who have worked with Alight extensively in the field. Materials are case study driven: you build a complete model from scratch with bottoms up detail, financial statements, key measures, analysis tools and importing actuals. The training manual incorporates 45 of the most important best practices.
Education & Support Packages and Pricing
Education & Support |
| Help and Support (included with any software package) |
 |
White Papers |
|
|
Help System & Manual |
|
|
Tech Support - Installation |
|
| Annual Service Package (renewal) |
20%(a) |
|
Product Updates and Upgrades |
|
|
Alight Customer Center |
|
| |
Alight Knowledgebase |
|
| |
Example Models |
|
| |
Alight Forum |
|
| A La Carte |
|
Modeling Support (per Hour) |
$200
|
|
Alight Bootcamp - Alight Master Training (16 hrs/4 sessions) |
$1,000 |
|
Alight Bootcamp - Per 4 Hour Session |
$250 |
| |
| (a) Annual Service Package (perpetual license): 20% of total Alight software purchase |
|
