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Customer Stories
Lawrence Van Kuran
Senior Consultant, Pharmacy Strategy and Operations
Kaiser Permanente
"Frustrated with spreadsheets and expensive proposals from national consulting groups, I turned to the Alight Planning software package to rationalize a complex business case for spending hundreds of millions of dollars to replace a legacy information system. The team process and underlying model documented the financial impact of scores of benefit and cost avoidance programs across eight operating regions..."
Full Customer Story
Gary Boomershine, CEO
SalesTeamLive
"I first chose Alight Planning to build a financial model. But I got a lot more — a planning tool that helps me guide my company through a complicated maze of financial and strategy decisions that are having an immediate top and bottom line impact..."
Full Customer Story
Patrick Stakenas, CEO
Forcelogix
"Large customers have different budgets and attrition rates from small ones. In addition, resellers have a different pricing model and product mix. A zoo in our early Excel models! All straight forward in Alight..."
Full Customer Story |
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Technical Support
Installation and Bug Reporting
For technical support with installation or bug reporting, you may email
with your issue, or call 1(800) 960-7717 or (530) 622-5485 for international calls. This category of support is free of charge.
- Installation problems Installation issues such as system compatibility, crashes, activation, or re-activation get sorted out quickly, particular if you send us an email ahead of time describing the issue. If you need to talk to a human being right away, call the tech support line.
- Bug reporting Email us with a description of the problem and the steps for reproducing the bug, or a screenshot. If the problem involves potential corruption of your Alight (.amo) file — e.g. where incorrect behaviors appear when your file is opened — attach the Alight file to the email. We'll take you seriously, and get the problem fixed on a fast track!
Modeling and Implementation Support
If you need help with a modeling problem, or you simply want someone else to build your model so you can focus on the assumptions and analysis, Alight and our certified partners provide fee-based consulting services.
All consultants are planning and modeling gurus who know Alight Planning in-depth and have been in the trenches building financial plans for large and small companies.
Modeling support can be as simple as you sending a model file to one of our consultants with a description of the problem. The consultant creates an example solution with your plan file and then "hands off" the solution to you live over the internet.
Alight and its consulting partners also do full systems integration projects. Deliverables for expanded projects typically include:
- Scoping the project and developing a project plan
- Building a planning model including setting up structures, linking and calculations
- Building an actuals model including scoping sources, mapping, linking and calculations
- Setting up import and maintenance procedures
- Setting up reports: budget interfaces, rolling forecasts, plan comparisons and key measures
- Admin and user training
Hourly support is also available for simpler modeling questions.
For Alight Planning customers, consulting support is also available to help set up multiple user privileges and processes.
The billing rate for Alight's in-house consultants is $200 per hour. Alight's certified consultants set their own rates.
Product Updates
Product updates for bugs, features additions and other items are delivered to customers on an automated basis. Once a week the Alight application automatically logs into our website server to check for updates. If your system requires an update, you are informed and given an opportunity to OK or Cancel the update download and automated installation.
Product updates are included in the Annual Service Package.
Alight Forum
The Alight Forum is where you can get quick answers to simple and complex modeling problems from other customers, Alight certified consultants or Alight staff.
Participation in the Alight Forum is included in the Annual Service Package.
System configuration
The following are recommended system configurations for Alight Planning:
Baseline Configuration:
1.6 GHz Pentium 4 or faster processor with 1 MB of L2 Cache or better, 1 GB of RAM. Approximately 30 MB of free storage for Alight Planning Master or User. Video card that supports High color (24-bit) at a screen resolution of 1024 x 768 or higher.
For Optimal Performance with Larger, More Complex Models:
2 GHz Pentium Dual Core or faster processor with 4 MB of L2 Cache or better, minimum of 2 GB of RAM for Windows XP or 3 GB of RAM for Windows Vista. Approximately 30 MB of free storage for Alight Planning Master or User. Video card that supports High color (24-bit) color at a screen resolution of 1024 x 768 or higher.
Operating System: 32-bit Windows XP or Vista. Alight does not currently support the 64-bit versions of Windows. |
License Agreement: You may install and use one copy of Alight Planning software as the primary user on a single computer. License Agreement.
Activation: Alight Planning and Enhanced Education & Support require activation using the Product Key(s) sent to you in the Alight Planning Installation Assistance email.
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Alight Support